Privacy

StockNest (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services through our website, mobile app, WhatsApp, or other platforms (collectively, the “Services”).
By using StockNest, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information to provide better services and enhance your experience:
a. Personal Information
Full name, date of birth, gender
Contact details: phone number, email address, home or delivery address
Payment information: bank account details, card information, transaction history
Account login credentials and profile data

b. Usage Data
Interaction data: how you use our platform, subscription preferences, payment patterns
Device information: IP address, browser type, operating system, device identifiers
Location data (when enabled or required for delivery)

c. Cookies and Tracking Technologies We use cookies and similar technologies to improve user experience, analyze usage, and provide personalized content.

How We Use Your Information

We use your data to:
Provide, operate, and maintain StockNest services,
Process your payments and deliver orders accurately and timely,
Communicate important updates, payment reminders, delivery notifications, and customer support,
Improve our services, customize your experience, and develop new features,
Prevent fraud, illegal activities, and ensure security,
Comply with legal and regulatory requirements.

3. Legal Basis for Processing Your Data

We process your personal data based on:
Your consent, where applicable,
Performance of a contract (to fulfill your subscription and delivery),
Compliance with legal obligations,
Legitimate interests, such as fraud prevention and service improvement.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:
Service providers and partners: such as farmers, distributors, logistics companies, and payment processors solely for order fulfillment and payment processing.
Legal authorities: if required by law, subpoena, or to protect rights, safety, or property.
Business transfers: in case of mergers, acquisitions, or asset sales with notice to you.
All third parties are bound by confidentiality and data protection obligations.

Data Security

We implement robust technical, administrative, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:
Data encryption in transit and at rest,
Secure servers and firewalls,
Access controls and employee training,
Regular security audits and vulnerability assessments,
Despite our efforts, no internet transmission is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:
Provide services to you,
Comply with legal, tax, or regulatory obligations,
Resolve disputes or enforce agreements,
After the retention period, your data will be securely deleted or anonymized.

Your Rights and Choices

You have rights regarding your personal data, including:
Access: Request a copy of your data we hold.
Correction: Update or correct inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations.
Restriction: Limit how we use your data in certain circumstances.
Objection: Object to certain data processing activities.
Data Portability: Request transfer of your data to another service provider.
Withdraw Consent: You may withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact our Data Protection Officer at privacy@stocknest.africa

Cookies and Tracking

We use cookies and similar technologies to:
Recognize returning users and remember preferences
Analyze platform usage and performance
Deliver relevant ads and marketing communications (with your consent)
You may disable cookies via your browser settings; however, this may affect functionality.

Children’s Privacy

Our services are not intended for children under 13 years. We do not knowingly collect personal information from children without parental consent. If we discover such data, we will delete it promptly.

International Transfers

Your data may be processed or stored outside Nigeria where our service providers operate. We ensure such transfers comply with applicable data protection laws and provide adequate safeguards.

Changes to This Privacy Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notifications before they take effect. Continued use of StockNest after updates indicates your acceptance.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Data Protection Officer
Email: privacy@stocknest.africa
Phone: 08054154865
Address: Jurvclaq Global Concept Ltd, Delta State, Nigeria Thank you for trusting StockNest with your information. We are committed to protecting your privacy and serving you better.