Terms

Welcome to StockNest, operated by Jurvclaq Global Concept Ltd (“StockNest,” “we,” “us,” or “our”). By using our platform and services, you (“User,” “Customer”) agree to the following terms and conditions. Please read carefully before subscribing.

Definitions

StockNest: The subscription platform providing foodstuff packages to customers in Nigeria. User/Customer: Any individual or entity subscribing to or using StockNest services. Subscription Plan: The package of food items selected with a defined payment schedule.

Acceptance of Terms

By registering or using StockNest services, you accept and agree to these Terms & Conditions and all applicable laws and regulations.

Services Provided

StockNest offers subscription-based food stocking plans with flexible payment options (daily, weekly, monthly). Customers receive scheduled deliveries after payments reach agreed thresholds. Delivery fees are borne by customers and are clearly communicated.

User Responsibilities

Provide accurate, current, and complete information during registration and ordering.
Make payments timely according to chosen payment plans.
Pay applicable delivery fees as communicated.
Use StockNest services only for lawful, authorized purposes.

Payment Terms

All payments must be made on schedule to avoid suspension or cancellation.
StockNest reserves the right to adjust prices and fees with prior notice.
Refunds, if any, are subject to StockNest’s Refund Policy.

Delivery

Delivery timelines are estimates and may be affected by factors beyond our control.
Delivery fees are the responsibility of the User and will be included in the final payment screen.
StockNest is not liable for delays or failures due to force majeure or third-party issues.

Cancellation and Refunds

Users may cancel subscriptions with advance notice.
Refund eligibility and amounts will be determined based on payments made and goods dispatched.

Limitation of Liability

StockNest shall not be liable for any indirect, incidental, or consequential damages arising from service use or inability to use the service.

Intellectual Property

All StockNest content, software, trademarks, and branding remain the property of Jurvclaq Global Concept Ltd.

Amendments

StockNest may modify these terms at any time. Users will be notified via email or dashboard alerts.

Governing Law

These terms are governed by the laws of Nigeria. All disputes shall be subject to Nigerian courts.

Contact

For queries, disputes, or support: support@stocknest.com or via User Dashboard.

StockNest Privacy Policy
Effective Date: June 1, 2025

At StockNest, protecting your privacy is paramount. This policy explains how we collect, use, and safeguard your information.

Information We Collect

Personal information: name, contact details, address.

Payment and transaction data

Usage information from the platform and communication logs.

Use of Information

To provide and improve our services.
To process payments and deliver products.
To communicate service updates and support.
To meet legal and regulatory requirements.

Sharing of Information

We do not sell personal data.
Data is shared only with verified partners (farmers, logistics) to fulfill orders, under confidentiality.
Partners adhere to strict data privacy standards.

Data Security

We implement industry-standard security measures to protect your data.

Your Rights

Access, correct, or delete personal data (subject to legal retention).
Opt-out of marketing communications.
Contact us anytime regarding your data.

Cookies

We use cookies to enhance user experience; you can manage preferences in your browser.

Updates

Policy changes will be communicated on our platform.
StockNest User Dashboard Content & Notification Scrip
User Dashboard Features
Account Management : Edit personal and delivery information Add emergency and alternate delivery contacts
Subscriptions : View active and past subscriptions Upgrade, downgrade, or create custom plans Add or remove individual items
Payments: Track payment progress and history Change payment frequency Upload offline payment proof
Delivery: View delivery status and estimated fees Schedule or reschedule deliveries
Support: Access live chat and support tickets View FAQs and guides Receive reminders and alerts
Notification Flow (Examples) Event Notification Type Channel Timing Registration Confirmed Welcome message WhatsApp/Email Immediately upon signup Payment Due Reminder Reminder WhatsApp/SMS 3 days before payment due Payment Confirmation Receipt WhatsApp/Email Immediately after payment Delivery Scheduled Info + Delivery Fee WhatsApp/SMS Upon scheduling delivery Delivery Dispatched Alert WhatsApp/SMS On day of dispatch Delivery Completed Confirmation + Feedback request WhatsApp/Email After delivery completed Payment Overdue Alert Warning WhatsApp/SMS Payment due date & 3 days after Account Suspension Notice Email/WhatsApp After 7 days of overdue payment Promotional Offers Marketing WhatsApp/Email Periodic